Cancellation policy

Subscription & Cancellation Policy

Last updated: 16/10/2026

A subscription should be easy to start and just as easy to stop. This policy explains how Try Sapura subscriptions work and how to cancel an order or a subscription. By choosing a subscription at checkout, you agree to the terms below.

1. How Subscriptions Work

  • Automatic renewal. Your subscription renews automatically so you never run out. We charge the payment method you used at checkout at the start of each billing period, until you pause, skip or cancel.
  • Your plan. You choose the number of bars and the delivery frequency at checkout, for example every 1, 2 or 3 months, depending on the plan. The price per delivery, the frequency and any shipping costs or taxes are shown clearly before you confirm your order.
  • Confirmation. After your first order, you receive a confirmation email with your plan details, your next billing date and instructions on how to cancel.
  • No minimum commitment. You are never locked into a set number of deliveries.
  • Payment details. Your payment details are stored securely by our payment provider. Please keep your billing information up to date. If a renewal payment fails, we will email you and may retry the payment or pause your subscription until it is updated.

2. Renewal Reminders

We email you [3] days before each renewal, with the date and amount of the upcoming charge and a link to manage your subscription.

3. Managing or Cancelling Your Subscription

You can change, pause, skip or cancel at any time:

  • Online (fastest): log in to your account at trysapura.com and open Manage Subscription. You can cancel online in just a few clicks, without having to contact anyone. [link to the subscription portal]
  • By email: send a message to info@trysapura.com with your full name and order number.
  • Prefer a break? You can pause or skip a delivery in the portal and keep your subscriber pricing.

Deadline. To stop your next charge, cancel at least 48 hours before your next billing date. If you cancel later, the upcoming order may already be in process. In that case, see “Missed a cancellation?” below.

After you cancel. We confirm your cancellation by email. No further charges are made after that. Any order that was already charged and shipped before your request will still be delivered. You are always welcome to subscribe again.

4. Missed a Cancellation?

If a renewal is charged and you meant to cancel, email info@trysapura.com within 7 days of the charge and before that shipment is delivered. We will cancel the shipment and refund it in full.

5. Price Changes

Subscription prices may change. We will email you at least 14 days before any price increase takes effect. You can cancel before the new price applies.

6. Refunds on Subscription Orders

  • If your first subscription order is also your first Try Sapura order, it is covered by our 60-Day Guarantee. See our [Return & Refund Policy – link].
  • Renewal orders are not covered by the 60-Day Guarantee, except as described in section 4. Damaged, defective, incorrect or lost renewal orders are always handled under our Return & Refund Policy.

7. Cancelling a One-Time Order

Changed your mind right after ordering? Email info@trysapura.com as soon as possible.

  • Not yet shipped: we will cancel your order and refund it in full.
  • Already shipped: we can no longer stop the order, but you can use our 60-Day Guarantee (first order) or your statutory rights described below.

We usually ship within [1–2] business days, so contacting us quickly gives you the best chance of cancelling.

8. Changes or Cancellation by Try Sapura

If a product in your subscription becomes unavailable, we will let you know and offer an alternative, or cancel the affected delivery and refund any amount already charged for it. We may end a subscription in cases of fraud or repeated failed payments, and we will notify you by email if we do.

9. Your Statutory Rights (EU and UK Customers)

This policy does not limit your rights under applicable consumer law.

  • You can withdraw from a subscription or a one-time order within 14 days of receiving your first delivery, without giving a reason. After you withdraw, no further deliveries or charges will follow.
  • Withdrawal conditions are explained in our Return & Refund Policy. These include the exception for unsealed hygiene products, the return address and the model withdrawal form.

10. Governing Law & Changes

This policy is governed by the laws of the Netherlands. If you are a consumer, you keep the protection of the mandatory consumer laws of your country or state of residence. We may update this policy. Changes never apply retroactively, and we email active subscribers about material changes before they take effect.

Contact

Store Name: Try Sapura

Address: Zinkstraat 24, 4823 AD, Breda, Noord-Brabant, Nederland

Chamber of Commerce: 90189876

VAT: NL004795126B15

Email: info@trysapura.nl

Phone Number: +31 6 26824667