Shipping policy
Last updated: 16/10/2026
Thank you for choosing Try Sapura. This policy explains how and when your order is shipped.
1. Order Processing
- Please allow 1–3 business days for us to process and ship your order. Processing time can vary with packaging, carrier pickup schedules and order volume.
- Orders placed on weekends or public holidays are processed starting the next business day.
- During high-volume periods there may be delays. If your order is affected, we’ll email you an updated delivery estimate.
2. Delivery Times
Once shipped, orders typically arrive within 7–15 business days, depending on your location. This is the same estimate shown on our product pages.
Delivery estimates are not guaranteed. Carrier delays, weather or customs processing can sometimes affect transit times.
3. Where We Ship & Shipping Costs
We ship to most countries worldwide. Available destinations and shipping costs are shown at checkout before you pay.
4. If Your Order Is Delayed
If we can’t ship your order within the stated processing time, we’ll email you with a new estimate. You can then choose to wait or to cancel your order for a full refund. If your order hasn’t arrived within 30 days of purchase, or by any later date we agreed with you, you can also cancel for a full refund.
5. Customs, Duties & Taxes
For international shipments, customs duties, import taxes or fees charged by the destination country are the customer’s responsibility, unless checkout shows they are already included in your order total. If you refuse to pay these charges and the parcel is returned to us, we will refund the product price minus the original shipping costs.
6. Order Tracking
- When your order ships, you’ll receive a confirmation email with tracking details. You can also track your order anytime on our [Track Order page – link].
- Tracking links usually become active within 24–48 hours after shipment. If your tracking hasn’t updated after 48 hours, contact us and we’ll look into it.
- Haven’t received a shipping email? Please check your spam or promotions folder.
7. Address Accuracy & Changes
Please check your shipping address when ordering. We ship quickly, so there’s usually a window of about 12 hours to make changes. If you spot an error, email info@trysapura.com immediately and we’ll try to fix it.
If an order ships to an incorrect address you entered, we can’t cover a replacement, but we’ll help you work with the carrier to recover it. If the carrier delivered to the wrong address through its own error, we will send a replacement or issue a refund.
8. Lost, Damaged or Missing Orders
Lost, damaged, missing and incorrect items are all covered by our [Return & Refund Policy – link]. The short version:
- Damaged, defective, incorrect or missing items: email info@trysapura.com as soon as possible, ideally within 15 days of delivery, with your order number and a photo. We’ll send a replacement or a full refund, whichever you prefer, and cover the shipping.
- Marked delivered but not received: carriers sometimes mark packages as delivered up to 24 hours early, so please wait a day. Then check around your property, with neighbors and with your local post office. If it still hasn’t turned up, email us within 15 days of the marked delivery date. We’ll investigate with the carrier and send a replacement or a refund if it’s confirmed lost or the result is inconclusive.
- Lost in transit: if there’s no delivery scan within 21 business days of shipping, we’ll reship your order or refund it, whichever you prefer.
Please keep the packaging of any damaged item until your claim is resolved.
9. Subscription Deliveries
Subscription orders are shipped automatically on each renewal date and follow the same processing and delivery times. See our [Subscription & Cancellation Policy – link] to manage, pause or cancel your deliveries.
Contact
Store Name: Try Sapura
Address: Zinkstraat 24, 4823 AD, Breda, Noord-Brabant, Nederland
Chamber of Commerce: 90189876
VAT: NL004795126B15
Email: info@trysapura.nl
Phone Number: +31 6 26824667